To help us review, troubleshoot, or answer questions about a specific product as quickly and accurately as possible, Zendrop requires a valid Zendrop product link. Our AI support assistant, Tessa, can only read and analyze products that are shared using this exact link format.
This guide explains what a Zendrop product link looks like, how to find it, and what happens if it’s not provided.
What Is a Zendrop Product Link?
A Zendrop product link is a direct link to a product inside the Zendrop app. It always follows the same structure and includes a unique numeric product ID.
Correct Zendrop Product Link Format
A valid Zendrop product link looks like this:
Key characteristics:
Starts with
https://app.zendrop.com/product/Ends with a numeric product ID
Opens the product directly in your Zendrop dashboard
If the link does not match this format, Tessa will not be able to view the product.
Links That Are Not Supported
Even if the product appears identical, the following links cannot be read or reviewed by Tessa:
Custom product URLs
Shopify store product links
AliExpress, Alibaba, or other supplier links
Screenshots without a Zendrop product link
Any link that does not open inside the Zendrop app
These links do not provide access to Zendrop’s internal product data, which is required for accurate support.
How to Find the Correct Zendrop Product Link
Follow these steps to locate and copy the correct link:
Log in to your Zendrop account
Open the product from one of the following locations:
Product Catalog
My Products tab
Click on the product to open its details page
Copy the URL directly from your browser’s address bar
That copied URL is your Zendrop product link.
Why the Zendrop Product Link Is Required
Tessa is Zendrop’s AI-powered support assistant designed to resolve common product questions quickly and accurately.
Tessa uses the Zendrop product link to:
Identify the exact product in our system
Review product specifications and settings
Provide accurate, product-specific guidance
Without this link, Tessa cannot reliably assist with product-related questions.
What Happens If the Product Link Is Missing or Invalid?
If a valid Zendrop product link is not provided:
Tessa may ask you to share the correct link
The conversation may be assigned to a human support agent
Resolution may take longer due to additional back-and-forth
Providing the correct link upfront helps avoid delays.
Quick Checklist Before Submitting Your Request
Before sending your message, confirm that:
The link starts with
app.zendrop.com/product/The link opens inside your Zendrop dashboard
The link is not a storefront, custom URL, or supplier page
If you’re unable to locate the Zendrop product link, please let us know where the product is listed in your account (Catalog, Import List, or Store Products), and our support team will assist you.
Sharing the correct Zendrop product link ensures faster, more accurate support.