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⚠️ Shipping & Logistics Update

Important international delivery notice.

Updated this week

We want to keep you informed about several logistics disruptions currently affecting international shipping routes. Some shipments may experience delays due to operational issues beyond our control. Our team is actively monitoring the situation and working closely with our logistics partners to minimize the impact.

Below is the latest update.


Quick Summary of Current Shipping Impacts

Region / Country

Issue

Expected Impact

Status

Israel

Geopolitical logistics disruption

Shipping unavailable

Suspended

United Arab Emirates

Geopolitical logistics disruption

Shipping unavailable

Suspended

Germany

Liège Airport (Belgium) strike

1–3 business day delay

Delayed

France

Liège Airport (Belgium) strike

1–3 business day delay

Delayed

Italy

Liège Airport (Belgium) strike

1–3 business day delay

Delayed

Spain

Madrid Airport customs maintenance

1–2 business day delay

Delayed

Portugal

Madrid Airport customs maintenance

1–2 business day delay

Delayed


🚫 Temporary Shipping Suspension

Israel & United Arab Emirates

Due to ongoing geopolitical developments impacting international logistics networks, shipping to Israel and the United Arab Emirates is temporarily suspended.

What this means:

  • New orders cannot currently be shipped to these destinations.

  • This restriction is imposed by international logistics providers and carriers.

  • We will resume shipments as soon as carriers reopen these routes.

We appreciate your patience and understanding while this situation is resolved.


Logistics Disruption: Belgium (Liège Airport – LGG)

Nationwide Strike Impact

A nationwide strike in Belgium on March 12 has caused disruptions across transportation and airport operations, affecting cargo logistics and parcel movement across several European routes.

What is affected

Shipments routed through Liège Airport (LGG) may experience delays affecting destinations including:

  • Germany

  • France

  • Italy

Operational impact

Cargo Terminal Processing

  • Cargo pickup and handling capacity may be reduced.

  • Limited staff availability can slow cargo unloading and release.

Customs & Transshipment

  • Customs clearance may take longer than usual due to reduced processing capacity.

Last-Mile Delivery

  • Reduced driver availability and road disruptions may slow final delivery.

Expected delay

Orders passing through this hub around March 12 may experience delays of approximately:

1–3 additional business days

Please note that delays may continue briefly after the strike while the logistics network clears accumulated cargo.


Spain & Portugal – Madrid Airport Customs Delays

Customs System Maintenance

We have also received notice of customs system maintenance at Madrid Airport, which is currently affecting cargo clearance operations for shipments entering Spain and Portugal.

What this means

  • Parcels may remain longer in customs inspection queues.

  • Clearance processing times may be temporarily slower than usual.

Expected delay

Customers in Spain and Portugal may experience delays of approximately:

1–2 additional business days

Once customs processing returns to normal capacity, shipments should resume their usual transit times.


What We Are Doing

Our logistics team is actively working with carriers and fulfillment partners to reduce the impact of these disruptions. This includes:

  • Monitoring affected shipping routes

  • Working with alternate logistics hubs when possible

  • Prioritizing delayed shipments as they resume processing

  • Providing updates as new information becomes available


What Customers Can Expect

While most shipments continue to move normally, customers in the affected regions may notice:

  • Slightly longer transit times

  • Temporary delays in tracking updates

  • Packages remaining longer at customs or airport facilities

Please rest assured that your shipment remains in transit and will continue moving as soon as operations normalize.


Thank You for Your Patience

We understand how important timely delivery is and truly appreciate your patience while these temporary disruptions are resolved.

Our team will continue to provide updates if conditions change.

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