Sometimes when you look up a tracking code on a tracking site (like 17track.net or parcelsapp.com), the correct carrier is not automatically detected by the tracking site. This can lead to the tracking code you're looking at not showing any updates.
Most times, this issue can be resolved by manually selecting the correct carrier. We're going to show you the most common carriers we use, along with how to manually select the correct carrier on a popular tracking site, 17track.net, so you can get your customers their detailed tracking information.
Here's what it looks like when the tracking site doesn't correctly auto-detect the carrier:
Here's what it looks like after we manually detect the correct carrier for the same tracking code:
....same tracking code, much different result. Pretty cool right? Now let's dive into how you can do it!
Here's how you can manually detect the correct carrier on 17track.net to display the correct detailed tracking information:
1. Navigate to www.17track.net
2. Enter your tracking code into the orange tracking box
3. Instead of just clicking "Track", instead, click where it says "Carrier (Auto-Select)"
4. When you click "Carrier (Auto-Select)", you'll see a list of options to select. Identify which carrier corresponds with the tracking code you are looking up by looking at the list below, then manually search for that carrier, and select it.
If the Tracking Number starts with...
....Then select this carrier
Tracking Code Starts With: "9214", "9428", "9212", "9262"
Select Carrier: "LTEXP"
Tracking Code Starts With: "HHW"
Select Carrier: "HuaHan Logistics"
Tracking Code Starts With: "9300 or 9400"
Select Carrier: JS
Tracking Code Starts With: "420"
Select Carrier: "SHJX"
Tracking Code Starts With: "YT"
Select Carrier: "YunExpress"
Tracking Code Starts With: "SY"
Select Carrier: "SUNYOU"
Tracking Code Starts With: "AG"
Select Carrier: "YFH"
Tracking Code Starts With: "H02V"
Select Carrier: "SDH"
Tracking Code Starts With: "UH"
Select Carrier: "YANWEN"
Tracking Code Starts With: "AG", "AQ", "LR"
Select Carrier: "China Post"
Tracking Code Starts With: "SFC", "XL", "34KHY"
Select Carrier: "SFC"
Tracking Code Starts With: "HZZ"
Select Carrier: "Yida International Logistics"
Tracking Code Starts With: "UU"
Select Carrier: "Uniuni"
5. Once you've manually selected the correct carrier, then hit "TRACK", and you should see the detailed tracking information appear.
If you are still having issues, please reach out to our Customer Success team by submitting a request through the in-app messenger or reach out to us on Slack if you are a Private Agent client! If tracking remains unavailable for more than three days after shipment confirmation, you can contact Zendrop’s support by providing your order reference for faster assistance.
Resolving Tracking Information Gaps
When no tracking information is available or there are gaps in updates, the issue might stem from standard shipping processes.
Freight forwarder updates: Some couriers only update tracking once the package reaches certain transit points, causing temporary information gaps.
Recent shipment gaps: If tracking shows no updates after shipping, wait for 1–2 business days for the system to update.
Next steps for prolonged gaps: Contact Zendrop support directly to investigate further if tracking remains unavailable.
When to Contact Support
Contacting Zendrop’s support team is advisable under the following circumstances:
Tracking information is missing or hasn’t updated for an extended period.
The tracking number provided appears to be incorrect.
Issues accessing order details on the Zendrop platform arise.