My Tracking Number Isn't Working

Sometimes when you look up a tracking code on a tracking site (like 17track.net or parcelsapp.com), the correct carrier is not automatically detected by the tracking site. This can lead to the tracking code you're looking at not showing any updates.

Manually selecting the correct carrier fixes this in most cases. Here are the most common Zendrop carriers and how to select them on 17track.net:

Same tracking code, very different result. Here's how to do it:

Here's how you can manually detect the correct carrier on 17track.net to display the correct detailed tracking information:

1. Navigate to www.17track.net

2. Enter your tracking code into the orange tracking box

3. Instead of just clicking "Track", instead, click where it says "Carrier (Auto-Select)"

4. When you click "Carrier (Auto-Select)", you'll see a list of options to select. Identify which carrier corresponds with the tracking code you are looking up by looking at the list below, then manually search for that carrier, and select it.

If the Tracking Number starts with...

....Then select this carrier

Tracking Code Starts With: "9214", "9428", "9212", "9262"

Select Carrier: "LTEXP"

Tracking Code Starts With: "HHW"

Select Carrier: "HuaHan Logistics"

Tracking Code Starts With: "9300 or 9400"

Select Carrier: JS

Tracking Code Starts With: "420"

Select Carrier: "SHJX"

Tracking Code Starts With: "YT"

Select Carrier: "YunExpress"

Tracking Code Starts With: "SY"

Select Carrier: "SUNYOU"

Tracking Code Starts With: "AG"

Select Carrier: "YFH"

Tracking Code Starts With: "H02V"

Select Carrier: "SDH"

Tracking Code Starts With: "UH"

Select Carrier: "YANWEN"

Tracking Code Starts With: "AG", "AQ", "LR"

Select Carrier: "China Post"

Tracking Code Starts With: "SFC", "XL", "34KHY"

Select Carrier: "SFC"

Tracking Code Starts With: "HZZ"

Select Carrier: "Yida International Logistics"

Tracking Code Starts With: "UU"

Select Carrier: "Uniuni"

5. Once you've manually selected the correct carrier, then hit "TRACK", and you should see the detailed tracking information appear.

If you are still having issues, please reach out to our Customer Success team by submitting a request through the in-app messenger or reach out to your designated Account Manager if you are a Private Agent client! If tracking remains unavailable for more than three business days after shipment confirmation, you can contact Zendrop’s support by providing your order reference for faster assistance.

Gaps in tracking updates are usually caused by one of these: