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Why Is My Parcel Stuck in Transit?

My order is stuck in transit. What should I do?

Updated over a week ago

If your Zendrop order shows a tracking status of "In Transit" for several days, or even weeks without any new updates, don’t worry. This is a common part of the international shipping process and does not always indicate a problem. To help ease your concerns and clarify what’s happening behind the scenes, here’s everything you need to know.


What Does "In Transit" Actually Mean?

When a package is marked “In Transit,” it means the courier has picked it up and it’s moving between sorting facilities, regional hubs, or even international customs. However, it may not get scanned at every stop, which can make it appear as if it hasn’t moved.

A “Stuck in transit” status doesn’t necessarily mean your parcel is lost or delayed. It simply means there haven’t been recent updates in the tracking system.


Why Do Parcels Get “Stuck” in Transit?

Several factors can affect how and when your tracking updates appear:

1. Delayed or Missed Scans

Courier systems rely on barcode scans to update tracking. If a scan is missed or delayed, your package might still be moving even though the status hasn’t changed.

2. Routing or Sorting Errors

Packages are sometimes misrouted or temporarily held due to high volume or sorting issues, especially in large or automated facilities.

3. Severe Weather or Natural Events

Events like storms, floods, or wildfires can halt transportation, affect flight schedules, or delay ground deliveries.

4. Peak Seasons & Holidays

Shipping networks often experience slowdowns during busy periods like:

  • Chinese New Year

  • Black Friday/Cyber Monday

  • Christmas or regional holidays

Expect slower processing during these times.

5. Customs & International Handoffs

For international shipments, customs inspections or inter-country handoffs can introduce delays especially if documents are incomplete or if there’s high import volume.

Long “In Transit” periods Is a normal part of international delivery timelines.


Zendrop’s Delivery Protection Policy

Zendrop is committed to making sure you're covered in the event of excessive delays or delivery issues.

Standard Timelines:

What Zendrop Covers:

  • Orders without tracking updates, stuck in transit, pending, or expired beyond the following windows are eligible for a refund or reshipment:

    • 45 days from ship date (U.S. orders)

    • 60 days from ship date (most other countries)

    • 110 days from ship date (Brazil)

Zendrop covers the cost in these cases. Just contact our support team via the in‑app chat or email [email protected]


What You Can Do in the Meantime

Step 1: Check the Last Scan

Look at your tracking history to identify the last location or facility update.

  • If no update has appeared in 48–72 hours (domestic) or 5–7 days (international), it may be time to follow up.

Step 2: Use Third-Party Tracking Tools

Sites like 17track.net or ParcelApp can sometimes show additional updates.

Step 3: Reach Out

If your parcel hasn’t moved in the expected window:

  • Message the Zendrop support team via the in‑app chat in your account or email [email protected]. We’re here to help you request a reshipment or refund if needed.


What to Remember!

  • “In Transit” is a normal part of parcel movement and doesn’t always indicate a problem.

  • Lack of updates can result from customs checks, weather delays, missed scans, or high shipping volume.

  • Zendrop provides protection for significantly delayed or lost orders, just reach out after the protection window.

  • Regular tracking and a bit of patience often resolve most concerns.


A paused tracking status doesn’t mean your order has gone missing, it often just reflects the complex reality of global logistics. If you’re ever unsure, our team is here to assist.

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