Zendrop supports global shipping! However, it’s important to note that certain countries and regions have specific customs and import requirements, especially when it comes to personal identification numbers (tax IDs). These are often required for customs clearance and must be provided accurately at checkout to avoid delays, returns, or even confiscation.
As a store owner, understanding and preparing for these requirements helps ensure a smooth delivery experience for your international customers.
Why Are Personal IDs Required for International Orders?
Some countries legally require personal or business tax ID numbers before packages can clear customs. These requirements are in place to:
Verify the identity of the recipient and prevent fraud
Support accurate customs processing and import tax collection
Comply with local regulations on imports and exports
How Shopify Handles These Requirements
Shopify automatically displays the required tax ID fields at checkout when:
The customer’s shipping address is in a country that mandates this information
The customer is using the native Shopify Checkout (not a third-party integration)
The shipping method selected requires customs documentation
These additional fields appear after the payment section during checkout and are stored in the customer’s order details.
How to Ensure Zendrop Gets This Information
When a customer provides required identification at checkout, the data syncs with your Zendrop order automatically. However, if it doesn’t, our team will email you to request the missing details.
To avoid delays, we recommend the following:
Encourage customers to enter their ID info in the "Additional Information" field during checkout, especially for countries with specific requirements, if you're using the native Shopify Checkout.
Alternative option: In your Shopify admin, go to Checkout Settings and:
Set the Company Name field to "Required"
Rename it to something more relevant, like CPF, RUT, National ID, or RFC, depending on your target market
The "Company Name" field syncs directly to Zendrop, helping us process these orders without needing to contact you for missing info.
Countries That Commonly Require Personal IDs
This list is not exhaustive, and regulations may change always stay updated with Shopify’s international shipping guidelines.
Brazil: CPF (individuals), CNPJ (businesses)
Chile: Rol Único Tributario (RUT)
Italy: Codice fiscale (Tax Code)
Spain: Número de Identificación Fiscal (NIF)
China: National ID Number
Russia: Passport Number or Tax ID
South Korea: Personal Customs Clearance Code (PCCC)
Turkey: Turkish Identification Number (T.C. Kimlik No.)
Mexico: Registro Federal de Contribuyentes (RFC)
Malaysia: Tax Identification Number (TIN) or Company Registration Number
If you have any questions about these requirements or need help with an order, feel free to reach out to our Customer Success Team by messaging us through the in-app chat.