Zendrop is dedicated to helping you streamline your order fulfillment process with TikTok Shop US (TTS). However, it's important to understand certain limitations regarding product shipping origins. Currently, Zendrop supports TTS for products shipped from the US, but not for products shipping from China or other countries. This article will explain why this limitation exists and guide you on how to effectively use Zendrop's US supplier catalog for your TTS orders.
Click here for more on the TikTok Shop Fulfillment Policy.
Why Zendrop Only Supports TTS with US-Based Suppliers
At this time, Zendrop cannot support TikTok Shop fulfillment for products shipping from China or other international locations. However, we do support TTS for products shipped from the US via our US supplier catalog.
TikTok Shop requires orders to be processed within 3 business days and tracking numbers to originate from the US. These requirements are essential for compliance with TikTok's policies and are a challenge for products shipping from outside the US.
An alternative for handling China-shipped products is to ship them in bulk to Zendrop's US warehouse for compliance, but this increases complexity and cost.
Reason for the Limitation:
TikTok Shop has stringent processing requirements, including a processing time of 3 days and tracking numbers that must originate from the US.
While Zendrop can generally meet the 3-day processing time requirement for products shipping from China or other countries, the challenge lies with the tracking numbers. TikTok mandates that the tracking information originates in the US, which is not possible for products shipped from outside the US.
Products shipped from China first pass through customs and only receive US-based tracking information upon arrival in the US, making it impossible to fulfill TikTok’s immediate tracking requirements.
Due to these regulations, products from US suppliers are much more likely to meet TikTok Shop’s fulfillment policies, ensuring that your orders are processed without delays or issues.
How to Fulfill TTS Orders Using Zendrop’s US Supplier Catalog
To utilize Zendrop for your TikTok Shop orders, you’ll need to select products from our US supplier catalog. This ensures that the tracking requirements set by TikTok are met, and your orders will be processed smoothly within the required timeframe.
Steps to Get Started:
Log into your Zendrop account.
Navigate to the "Find Products" tab on the left-hand menu.
Filter the product listings to show only products that ship from the US (refer to the image below for guidance).
Select the products you want to add, and follow the standard process to import them into your TikTok Shop US account.
If you encounter issues, ensure your TikTok Shop account is registered in the US, verify your shipping templates, and reconnect Zendrop to resolve potential integration problems.
Adding Products From Other Suppliers: Proceed with Caution
You are free to add products from non-US suppliers at your own risk. However, keep in mind that non-US products may face fulfillment challenges, such as delays in processing and invalid tracking information, which could affect your store’s performance.
In Summary:
You can add any item to your TikTok Shop store, but we recommend US-based suppliers for reliable order fulfillment.
Adding products from international suppliers may lead to issues with tracking and processing, so proceed with caution.
We're working on expanding shipping options in the future to better support a wider range of suppliers. For now, sticking with US-based products ensures a smoother experience for you and your customers.
Frequently Asked Questions
Why doesn’t TikTok Shop support products shipped from China?
TikTok Shop requires tracking numbers to originate in the US, which is not achievable for China-shipped products.
Are any product categories restricted on TikTok Shop? Yes, TikTok Shop restricts items like medical devices, beauty products with medicinal claims, pet supplements, and electronics with Bluetooth/Wi-Fi. Check category eligibility before listing. To learn more about this, click here.
Is there any way to use Zendrop for China-based products? The only workaround is bulk-shipping items to Zendrop’s US warehouse to meet tracking requirements, which involves increased effort and costs.