If you're having trouble fulfilling your TikTok Shop order on Zendrop due to customer address and contact information being encrypted, don’t worry! This can be easily fixed by adjusting your TikTok Shop shipping settings.
When you try to view the customer’s shipping address in Zendrop, you might find that the information is encrypted. This happens when your TikTok Shop is set to "TikTok Shipping." Since Zendrop needs access to customer information to process and fulfill orders, this encryption prevents the necessary details from being shared.
How to Fix It: Change Your Shipping Settings to "Seller Shipping"
To ensure you can view customer information and fulfill your orders, follow these simple steps to switch your shipping method to "Seller Shipping":
Log in to your TikTok Shop.
From the left menu, go to "Orders".
Click on "Shipping Settings".
Select "Shipping and Delivery".
Click on the "Switch Option" button.
Choose "Seller Shipping" from the options.
Finally, click "OK" to save your changes.
This adjustment will allow Zendrop to access the customer’s shipping address without encryption, so you can easily fulfill orders.
For more detailed instructions on how to update your shipping settings in TikTok Shop, click here.
Important Note: To ensure a smooth experience, kindly ensure your TikTok US store is connected to Zendrop by following the instructions provided here.
By following these steps, you'll ensure that all customer information for future orders is visible and can be used to fulfill orders successfully through Zendrop! If a customer placed an order before you made the changes, no worries, you can still access their info by purchasing the shipping label on TikTok Shop. Your customers’ details are safe and will only be used to complete their orders.