If you're receiving an error that your phone number is not valid while signing up for Zendrop or placing a sample order, don't worry, this is usually a formatting issue that can be quickly resolved.
Why is my phone number being flagged as incorrect?
Zendrop’s system requires phone numbers to follow a specific format to ensure proper processing, especially for international numbers. If your number is flagged, it may not meet one or more of the input criteria.
Steps to Resolve the Phone Number Error
Follow these simple steps to correct your phone number format:
1. Include Your Country Code
Make sure to enter your phone number with the correct country code at the beginning.
Example: United States
Incorrect:
4155551234Correct:
+14155551234or0014155551234
Example: Australia
Incorrect:
0697112093Correct:
+61697112093or0061697112093
Replace the leading
0with the appropriate country code.You can also use a
+sign, e.g.,+61..., depending on your device or browser compatibility.
2. Avoid Spaces and Special Characters
Your phone number should be a continuous string of digits, avoid using:
Spaces
Dashes (-)
Parentheses ()
Correct: 0061697112093
Incorrect: 0061 6971 12093 or 0061-6971-12093
3. Check the Number Length
Ensure your phone number includes the area code and meets the required length for your region. Too few or too many digits can trigger an error.
4. Use a Valid Mobile Number
Zendrop only supports mobile phone numbers.
Landline numbers may be rejected.
Double-check that you are not using a VOIP or business line that may be restricted.
Still Having Trouble?
If you’ve followed the steps above and are still seeing the error, please reach out to us at [email protected] with the following information:
Details to include: The exact phone number you were trying to enter.
We’ll be happy to investigate the issue further and help you get set up.
Tips for a Smooth Signup
Use a browser like Chrome or Safari to ensure best compatibility.
Clear your browser cache or try an incognito window if the issue persists.
Make sure your internet connection is stable when placing the order.
If you have any other questions, don’t hesitate to reach out, we’re here to help!