Managing or removing the payment methods connected to your Zendrop account requires an understanding of whether your payment details are managed directly within Zendrop or through Shopify. This article provides a comprehensive guide for handling these scenarios.
Removing a Payment Card Directly from Zendrop
If your payment details are managed by Zendrop, you can remove a payment card by following these steps:
Log in to your Zendrop account.
Click on the profile dropdown menu at the top-right corner of the homepage.
Select 'Billing' from the menu options.
Locate the payment card you wish to remove.
Click on the trash icon 🗑️ next to the card details to delete it.
Note: Always ensure that at least one active payment method is linked to your account if you intend to continue using Zendrop's services to fulfill orders or maintain a subscription.
Managing Payment Information Through Shopify
If your Zendrop subscription fees are processed via Shopify, Zendrop may not have direct access to your payment details. In such cases:
Payment cards and subscription billing are managed directly within your Shopify account.
To modify or remove payment methods, log in to your Shopify account, navigate to billing settings, and update your payment details as needed.
For further assistance, contact Shopify support to ensure no active payment cards remain on file.
FAQs and Special Cases
What should I do if my payment method cannot be removed?
Zendrop requires at least one active payment method for fulfilling orders. If your account is connected and active.
Does Zendrop manage all subscriptions and payments?
No, Zendrop does not directly handle subscriptions or payments for accounts managed via Shopify. You will need to work directly within the Shopify platform for any billing or payment method changes in such cases.
By following this guide, you can manage or remove your payment methods effectively, ensuring compliance with Zendrop’s or Shopify's billing policies.