When publishing products from Zendrop to TikTok Shop, users may sometimes encounter a publishing error. These errors typically include an error code that helps identify the reason the product didn’t go live.
Zendrop provides explanations for TikTok error codes directly within the app, assisting you in diagnosing the issue and successfully listing your product. Additionally, we recommend referring to TikTok Shop’s official documentation for the most accurate and up-to-date guidance.
Why Product Publishing Might Fail
Publishing issues can occur for a few common reasons:
The product category may be incorrect or restricted
Required details (like images, pricing, or attributes) are missing or invalid
The item may violate TikTok’s selling policies (e.g., trademark or prohibited products)
There may be account-level restrictions on the seller’s TikTok Shop
A temporary sync or technical issue occurred between Zendrop and TikTok Shop
How to Identify the Cause
When a product fails to publish:
Hover over the triangle icon next to the failed product on your Zendrop My Products page to view the error code.
For further details, refer to TikTok’s official documentation to find the meaning of the code:
These pages explain the most frequent errors sellers encounter when creating or publishing products.
Guiding the Fix
Here’s how you can help resolve the issue quickly:
Invalid category: Choose a more precise or compliant product category.
Missing attribute: Ensure all required fields (Category, etc.) are filled.
Policy violations: Review TikTok’s list of prohibited items to confirm compliance.
Persistent errors: Try re-publishing a different product or contact TikTok Shop Seller Support for clarification.
Pro Tip
Using TikTok’s documentation alongside Zendrop’s tools will help you get your listings live faster.