When publishing products from Zendrop to TikTok Shop, users may occasionally see a publishing error. These messages usually include an error code, which helps pinpoint why the product didn’t successfully go live.
While Zendrop doesn’t yet display detailed explanations for TikTok error codes directly in the app, our team is always ready to help you identify the cause and get your product listed successfully.
We reference TikTok Shop’s official documentation to ensure you receive the most accurate, up-to-date guidance.
Why Product Publishing Might Fail
Publishing issues can occur for a few common reasons:
The product category may be incorrect or restricted
Required details (like images, pricing, or attributes) are missing or invalid
The item may violate TikTok’s selling policies (e.g., trademark or prohibited products)
There may be account-level restrictions on the seller’s TikTok Shop
A temporary sync or technical issue occurred between Zendrop and TikTok Shop
How to Identify the Cause
When a product fails to publish:
Hover over the triangle icon next to the failed product on your Zendrop My Products page to view the error code.
Refer to TikTok’s official documentation to find the meaning of the code:
These pages explain the most frequent errors sellers encounter when creating or publishing products.
Guiding the Fix
Here’s how you can help resolve the issue quickly:
Invalid category: Choose a more precise or compliant product category.
Missing attribute: Ensure all required fields (Category, etc.) are filled.
Policy violations: Review TikTok’s list of prohibited items to confirm compliance.
Persistent errors: Try re-publishing a different product or contact TikTok Shop Seller Support for clarification.
Pro Tip
Zendrop is continuously working on improving the integration with TikTok Shop — including plans to display real-time explanations for error codes directly in the app.
In the meantime, using TikTok’s documentation alongside Zendrop’s tools will help you get your listings live faster.