When canceling a Zendrop subscription, several factors come into play, including the status of pending charges, sourcing requests, and your account. Below is a detailed explanation of what to expect in various scenarios:
Overview of Subscription Cancellation Policies
Canceling your Zendrop subscription affects your account status and any associated actions or charges. Depending on the timing and type of subscription, the outcomes may vary.
Impact on Pending Actions
Pending Sourcing Requests
If you cancel your Plus subscription, any pending sourcing requests tied to your active subscription may also be canceled. This is because these requests are linked to your subscription status. Ensure you address any critical sourcing needs before canceling.
Pending Charges in Shopify
Pending charges generated before canceling your Zendrop subscription will remain in your Shopify billing. Zendrop cannot cancel or remove these charges. Shopify may continue to prompt you for payment until the charge is resolved. Once the invoice is paid, Zendrop can review and process a refund if eligible.
Trial Period Cancellations
If you cancel your Plus subscription during the trial period, no payment or charge will be applied. This ensures that users can explore the service risk-free during the trial.
Refund Eligibility and Processing
After Subscription Cancellation
When a paid plan is canceled, your account returns to the Free plan, which has limited functionality, and no future charges will occur.
Refunds for Paid Charges
For charges that have been successfully processed, Zendrop will review refund requests and process them if eligible. Ensure you meet the refund criteria outlined in Zendrop’s policies: Refund, Replacement, and Return Policy.
Key Takeaways
Canceling your subscription may impact pending sourcing requests and charges.
No charges are applied if you cancel during the trial period.
Refunds are subject to eligibility and require prior payment of pending charges.