What is a sample order?
They are orders you place for a product to an address of your choosing. The purpose of a sample order is for you to be able to get a product in your hands, test out the functionality, review the quality, make your own ad creatives, etc.
Do I have to pay for a sample order?
Yes, you pay the wholesale product cost and shipping. Order credits can't be used for sample orders.
Can I order a sample on the Starter (free) plan?
No. Samples are limited to paid plans due to past fraud issues.
Can I order a sample without connecting my store to Zendrop?
No. Link your store to Zendrop first, you can't place a sample order without a connected store.
What plan do I need to be on to place a sample order?
Any paid plan unlocks the ability to place a sample order.
What's the refund policy for sample orders?
Sample orders are not eligible for a refund.
How do I order a sample of a product?
Open up any product listing in-app and click the "Sample Order" button.
