Managing or removing the payment methods connected to your Zendrop account requires an understanding of whether your payment details are managed directly within Zendrop or through Shopify. This article provides a comprehensive guide for handling these scenarios.
Removing a Payment Card Directly from Zendrop
If your payment details are managed by Zendrop, you can remove a payment card by following these steps:
Log in to your Zendrop account.
Click on the profile dropdown menu at the top-right corner of the homepage.
Select 'Billing' from the menu options.
Locate the payment card you wish to remove.
Click on the trash icon 🗑️ next to the card details to delete it.
Note: Always ensure that at least one active payment method is linked to your account if you intend to continue using Zendrop's services to fulfill orders or maintain a subscription.
FAQs and Special Cases
What should I do if my payment method cannot be removed?
Zendrop requires at least one active payment method for fulfilling orders. If your account is connected and active, you won't be able to remove your last remaining payment method until you add a new one. Add a replacement card first, then remove the old one.