When products become unlinked, your store and Zendrop can’t communicate properly. That breaks fulfillment and creates confusion in your orders.
This guide shows you how to quickly relink products and fix common linking issues so your store stays fully synced and ready to fulfill orders without delays.
What Product Linking Does
Product linking connects your Shopify store products directly to Zendrop’s catalog.
When everything is linked correctly:
Orders flow straight into Zendrop.
Products stay synced with the right variants.
Fulfillment runs automatically without manual fixes.
If products become unlinked (after a store disconnect, product update, or sync issue), you’ll need to relink them manually.
How to Relink Individual Products
Go to Store Listings & Sourcing in your Zendrop dashboard.
Then:
Find the product you want to fix.
Click Link or Source.
Select the correct product from Zendrop’s catalog.
Confirm the match.
If the product isn’t available, use Request a Product to have it sourced for you.
How to Relink Products from Orders
When an order isn’t linked, it won’t move into fulfillment.
Fix it directly from the order:
Go to the Orders page in Zendrop.
Find the unfulfilled Shopify order.
Click Link Product.
Select the correct product and variant from the suggestions.
Confirm the match.
If the order contains multiple variants, you’ll need to link each one before continuing.
You can also relink directly from My Products → Store Listings & Sourcing if needed.
Common Linking Issues & How to Fix Them
Products Show as “Linked” but Don’t Appear in Shopify
This usually happens when the product was removed from your Zendrop listings.
Fix:
Open the original sourcing link from your Zendrop email.
Click Add to My Products.
Sync it back to your store.
“Link Variant” Error in Zendrop
Usually appears when the number of variants in your Shopify listing is greater than the number of available variants in the connected Zendrop product.
Fix:
Open the Product Listing
Review the Variant Mapping Window
Search for a Matching Variant
What to Do if the Product Isn’t Available
If you can’t find the product in Zendrop’s catalog:
Use the Request a Product Quote feature.
Paste a link from another marketplace (like AliExpress).
Zendrop will source the product and make it available for linking.
Sourcing time can vary depending on supplier availability.
Key Takeaway
Relinking products keeps your store running smoothly. If a product breaks connection, fix it immediately to avoid fulfillment delays and missing orders.