We’re thrilled to guide you through understanding the various statuses your orders may display. Whether you’re new to navigating our platform or looking to enhance your order management skills, this guide is here to assist you every step of the way. Let’s get started!
Navigating to the Orders Page
To manage your orders, go to the Orders tab from the left menu of your Zendrop account. Here, you’ll see three important columns:
Customer Order Column
Zendrop Payment Column
Order Status Column
Customer Order Column
This column indicates the payment status of the order in your store:
Received: We have received your order on Zendrop, and you have collected the payment for this order in your store.
On-Hold: The order has been placed, but the payment is not yet completed. You need to release the order from your store to fulfill it on Zendrop.
Pending: You haven’t received payment for the order in your store yet.
Partially Paid: Some items in the order haven’t been paid for in your store.
Refunded: You’ve refunded your customer for the order in your store. Note that customer refunds are handled in your store, not on Zendrop.
Partially Refunded: You’ve partially refunded your customer for the order in your store.
Unpaid: Your customer has not paid for the order in your store.
Authorized: The payment provider has validated your customer's payment information in your store.
Voided: Your customer’s payment was canceled before the funds were transferred from their account to your business's account.
Zendrop Payment Column
This column indicates the payment status of the order on Zendrop:
Unpaid: Zendrop has not collected payment for the order from your payment method on file.
Paid: Your credit card or another payment method on file has been charged for the order on Zendrop. Payments can be made via credit/debit card, PayPal, PIX, Boleto balance, or bank transfer top-up. More payment options like ACH transfer are coming soon.
Refunded: The order was refunded on Zendrop to your original payment method.
Partially Refunded: The order was partially refunded on Zendrop.
Order Status Column
This column shows the current status of the order process:
Add Address: The order is missing the customer’s address. You need to add it.
Link or Source Product: Select a product from the Zendrop catalog to link to your product. For unlisted products, choose the source option to have Zendrop’s team quote it for you.
Quoting: The team is getting a price quote for the product, which usually takes 12-48 hours. You will receive an email notification once the quote is ready.
Fulfill Order: The order hasn’t been paid for on Zendrop yet. You can set it to automatically fulfill orders as they come in.
Important Note: When you connect your store to Zendrop, we will only import your unfulfilled orders from your store to Zendrop.
Processing: The order has been paid for and is in the process of being fulfilled by our suppliers.
In Review: Some order details need to be confirmed. Check your email for requests from our team.
Canceled: The order has been canceled and will not be shipped. If the order was already processing, it will be refunded on Zendrop.
Refunded: The order was refunded on Zendrop. Funds typically hit your account within 5-10 business days.
Fulfilled On Store: The order has been fulfilled in your store. You can hover over it to fulfill it on Zendrop.
Shipped: The order has been shipped to the customer’s address, and a tracking number has been issued. The tracking information is automatically updated in your store.
Partially Shipped: Part of the order has been shipped out; it could be because items are being sourced from multiple suppliers.
Important Note:
To cancel an order, you must do so through your store. Cancelling an order on Zendrop will not automatically cancel it in your store.
Orders that have already been shipped cannot be edited or canceled.
This guide is designed to help you better understand and manage your orders on Zendrop. If you have any further questions, please feel free to contact our Customer Success team by submitting a request through the in-app messenger.