At times, users may notice discrepancies between their agreed-upon promotional subscription rate and the standard rate displayed on the Zendrop billing page. It can be confusing to see a higher charge listed when a promotional rate was agreed upon. Below, we outline why this occurs and what it means for your subscription.
Promotional Rates vs. Standard Charges
If you signed up for a Zendrop Plus promotional subscription, your account will be billed the discounted rate as agreed upon, such as for a year-long promotional period. However, the standard rate for the annual subscription, typically higher, may still appear in the billing dashboard to indicate the standard renewal price. Importantly, you are only charged this amount when the promotional term ends unless you renew at the standard rate. You can view the validity of your promotional subscription in your Zendrop account's Billing section to confirm the terms.
Automatic Subscription Renewals
When a promotional plan is nearing its end, your Zendrop subscription typically renews automatically at the standard yearly rate unless you take actions to cancel or downgrade. For example, if you received a discounted first year, the billing system will automatically schedule a renewal using the standard rate unless otherwise specified.
To avoid being charged the full standard rate after your promotional period ends, consider downgrading to a free or alternative plan or canceling the subscription before the renewal date.
Why Higher Rates Appear on the Billing Dashboard
Your Zendrop Billing page may display figures such as $549/year due to system settings displaying the standard annual pricing. If your invoices reflect only the discounted rate, then you are on the correct subscription plan for that time period. However, it is wise to verify the terms of your plan directly via the Zendrop Billing settings to ensure that your promotional terms were applied correctly.
Steps to Avoid Higher Charges in the Future
Navigate to your Zendrop billing settings by opening your user profile and selecting Billing.
Review your plan's renewal and expiration information. Confirm that no additional charges are scheduled during your promotional term.
If you do not wish to continue at the standard annual rate, downgrade or cancel your plan before the renewal date.
Zendrop support can also assist in managing your subscriptions if billing displays continue to seem misaligned with promotional terms.
Summary
In summary, while promotional subscriptions provide significant savings, higher amounts shown on your billing dashboard reflect standard renewal charges rather than your current subscription payment. To avoid higher future charges, monitor your plan's renewal settings and adjust or cancel the subscription as needed.