While Zendrop takes extensive measures to protect your account, this article is designed to help prevent any unfamiliar charges. Should they occur, here’s how to resolve them quickly and prevent future issues.
Steps for Resolving Unfamiliar Charges
1. Identify the Source of the Charge
If the charge involves a Shopify-linked Zendrop account, verify whether multiple accounts or stores are linked. Sharing the Shopify store URL with Zendrop Support will assist in locating associated subscriptions or charges. For instance, charges might correspond to Usage Based Billing (UBB):
0 linked products: Free
1 to 20 products: $29/month
21 to 100 products: $49/month
101+ products: $79/month (capped).
If support cannot locate a charge based on the information initially provided, they may ask for more details. You can assist by:
Providing any additional email addresses used to sign up for Zendrop.
Sharing the name or URL of your Shopify store (if linked to Zendrop).
This additional information helps support locate the correct account and associated charges. To help you find and verify your Shopify store URL, click here.
2. Contact Zendrop for Refund Requests
If you did not use the services and believe refunds are warranted, share specific charge details (e.g., screenshots, the last four digits of the card) to help Zendrop investigate. Subscriptions can often be canceled if the Zendrop app has been uninstalled from Shopify. Refunds generally take 5 to 10 business days to process. To learn more about refunds, click here.
Required Information for Refund Requests
To assist support in locating a charge and processing a refund, you will need to provide the following:
The last four digits of the card used for the charge.
The exact date of the charge.
A screenshot or photo of the charge, showing the details of the transaction.
How to Provide Proof of Payment
Alongside the transaction details, support may also request documentation to verify a payment. The following can be shared:
A payment receipt or confirmation email. Ensure this shows the payment date and the amount.
Screenshots from your banking application showing the charge details.
Steps to Prevent Future Unfamiliar Charges
1. Secure Your Zendrop Account
Reset your Zendrop password to protect against unauthorized access:
- Visit the Zendrop password reset page.
- Enter your email and follow the instructions sent to your inbox.
- Create a strong, new password.
Remove saved payment methods if you suspect unauthorized use.
2. Monitor and Cancel Unwanted Subscriptions
Regularly review your active subscriptions in your account settings and promptly cancel any services you do not need to avoid unnecessary deductions.
3. Verify Linked Accounts
Check all associated Shopify stores or Zendrop accounts to ensure no unexpected links exist. Clarify these connections with Zendrop Support, using clear documentation like store URLs.
Immediate Actions in Case of Unfamiliar Charges
Contact Your Bank Immediately: Report the unfamiliar transaction and initiate a fraud claim to secure your account.
Reach Out to Zendrop Support: Provide all relevant details to initiate a review, such as the charge source or account status.
By following the steps outlined above, you can address unfamiliar charges effectively while safeguarding your Zendrop account and payment methods against future incidents.